Shipping/Return Policy

SHIPPING POLICY

We ship to Canada and the United States.

We ship Monday through Friday. All orders are shipped Canada Post if Domestic or international. All orders placed before 12:00 MST for in stock items will be shipped the same day!

All orders placed after 12pm MST on business days will ship on the next business day.

Please allow us an additional 24 hours to provide you with a tracking number. Once you have the tracking number please allow time for it to enter the Canada Post system and register.

We strive to uphold the highest levels of quality customer service. It is our ultimate goal at Peptides Canada Direct to create life long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again.

 

FREE SHIPPING OPTION

We offer a free shipping option for domestic orders over $50. Due to the increased cost of international shipping we can only offer this to our Canadian customers.

 

INTERNATIONAL CUSTOMS

You are responsible to know the laws of your country. Please research all peptides and research chemicals to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs hold ups. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.

If at any time during the foreign shipping process a customer receives a “seizure letter” from any customs service, it is generally required that a copy of that letter is digitally reproduced (scanned or legible photograph) and e mailed to us for examination. The reason for this is to give us a chance to interpret your countries legal policies on the products being shipped and to write a response for release of the seized shipment should that be a possibility.

 

RETURN/REFUND POLICY

We will accept returns if it is due to damage that is our fault or manufacturers defects. The items that we sell are chemicals and peptides and as such could degrade if improperly handled. As a result we are unable to resell products once they have left our warehouse.

There are certain extenuating circumstances where we will accept returns of unopened research chemicals. The return must be within 15 days of the time of the purchase. Please CONTACT US for more information.

If you are missing an item or the item you receive is damaged then please contact us and we will send out a replacement free of any shipping costs to you.

If A refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.

If your order has not yet been shipped and you wish to cancel your order then please email us at info@PeptidesCanadaDirect.com and we will do our utmost to accomodate you. We cannot promise that we can intercept it though if its already been processed.

All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you. Each case is handled individually.

If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.